Term and Condition

CATERING SERVICE

In order to Log In, please sign up for your membership. Before you sign up your membership, please read carefully the below Terms & Conditions and click “I have agreed to the Terms & Conditions to sign up.” button.

– Terms and Conditions of Use –

These terms and conditions shall be applied to any and all
relationships between you and the Company. By using the catering
service operated by the Company (the “Service”), you are deemed to have
consented to, and are requested to comply with, these terms and
conditions.

1. Membership Registration

In order for you to use the Service, you are required to be registered as a member as described below:

(1) Procedures

First, please read the terms and conditions set out in the
“Membership Registration Page” on this website and give your consent.
Then, you are requested to apply to the Company for membership
registration by entering the requisite information including, without
limitation, your name (company name), address, telephone number and
e-mail address, (“Registered Information”). Membership registration is
completed when the Company gives approval to your application, notifies
you of completion of registration by e-mail, and issues a membership
password (“Registered Password”). No registration fee or annual
membership fee will be charged.

(2) Membership qualification

The Company may refuse your membership registration if you fall under any of the following:

  • 1. if you previously breached these terms and conditions and
    have been subject to disposition such as cancellation of membership
    registration;
  • 2. if you area registered member, or
  • 3. if you are otherwise considered ineligible to be a member by the Company.
(3) Notification of change of Registered Information

If any change in Registered Information occurs after membership
registration, you are required to promptly notify the Company thereof
through this website.

(4) Password management
  • 1. As for the handling of your Registered Password, you are
    requested to manage it on your own responsibility. The Company shall
    not in any way be responsible for any damages caused by inadequate
    management, incorrect use, or unauthorized use by third party, etc. of
    your Registered Password.
  • 2. The Company shall deem that logging into a members-only page
    by using your Registered Password is an outcome of your own use of your
    Registered Password, and the Company shall not be obliged to conduct any
    further confirmation thereof. Any charge which is incurred as a result
    of use, etc., of the Service using your Registered Password shall be
    charged to you.
  • 3. In case you come to know any unauthorized use of your
    Registered Password by a third party, you shall immediately notify it to
    the Company.
(5) Withdrawal from membership

If you desire to withdraw from the membership, you are requested
to delete your Registered Information in accordance with the procedures
separately prescribed by the Company. If there is any outstanding
obligation between you and the Company at the time of the completion of
the withdrawal procedures, such obligation shall survive and continue
without being affected by your withdrawal from the membership, and such
obligation shall be performed in accordance with these terms and
conditions.

(6) Handling of Registered Information

The Company will not use your Registered Information for any
purpose other than to provide the Service except for the following
cases:

  • 1. when the Company reasonably considers that disclosure of the
    Registered Information is required pursuant to laws and regulations;
  • 2. when the provision of the Registered Information is necessary
    for prevention of a person’s death, injury or sickness and when the
    Company considers that it is difficult to obtain your consent in
    advance;
  • 3. when the provision of the Registered Information is necessary
    to cooperate with the performance of duties prescribed by laws and
    regulations by any public agency, such as the police, courts, public
    prosecutor’s office, or the consumer affairs bureau, or a local
    government, or a commissioned entity thereof;
  • 4. when the Company is consolidated or merged with any other
    entity and the Company considers that it is necessary to transfer the
    Registered Information for the continuance of the Service, or
  • 5. when Registered Information is provided to a credit card
    company or settlement agency, etc. which is affiliated with the Company
    only to the extent necessary to check authenticity, etc., with regard to
    payment for the Service.

2. Use of the Service

(1) Scope of the Service

If you are registered as a member, the Service is available to you
in accordance with these terms and conditions. The Service is to
procure and deliver to you the food and beverages you have ordered
through this website (the “Subject Products”). The Company shall charge
you handling charges and overtime charges (if any), etc., as described
below in addition to the price of the Subject Products.

(2) Handling charges

The Company will charge you the following handling charges in
accordance with your total order amount (per flight) (including
consumption taxes):

Total Order Amount (Per Flight) Handling Charges
¥1 to ¥100,000 ¥20,000
¥100,001 to ¥300,000 ¥30,000
¥300,001 to ¥500,000 ¥40,000
¥500,001 to ¥1,000,000 ¥50,000
¥1,000,001 or more ¥100,000

Consumption taxes shall be in addition to the above amounts.

(3) Delivery charges

he Company will charge you the following handling charges in
accordance with your total order amount (per flight) (per departure
airport) (including consumption taxes):

Total Order Amount
(Per Flight)
Delivery Charges
Haneda Airport(HND) Narita Airport(NRT)
¥1 to ¥100,000 ¥10,000 ¥20,000
¥100,001 to ¥300,000 ¥20,000 ¥30,000
¥300,001 to ¥500,000 ¥25,000 ¥35,000
¥500,001 to ¥1,000,000 ¥30,000 ¥40,000
¥1,000,001 or more ¥50,000 ¥60,000
(4) Overtime charges

In case your order is made on or after 10 p.m. of the second day
prior to the departure date (“short notice charges”), or in case the
delivery time of food and beverages is required to be made between 10
p.m. and 6 a.m. of the following day (“night charges”), we will charge
you the following overtime charges:
If the additional orders are placed on or after 10 p.m. of the second
day prior to the departure date, we will charge you “short notice
charges” per below.

Short Notice Charges 10% of the total order amount (per flight) (including
consumption taxes) (provided however, that if such amount is less than
10,000 yen, the short notice charge shall be 10,000 yen.)
* 10% of the total additional order amount (per flight)
(including consumption taxes)
Night Charges ¥20,000

Consumption taxes shall be in addition to the above amounts.

(5) Cancellation fee

If you placed an order but subsequently cancel it, cancellation
fee at the rates described below will be charged to the total order
amount (per flight) (including the consumption taxes) according to the
timing of cancellation. If it becomes impossible to deliver the Subject
Product which you ordered and which the Company has already made
arrangement thereof, as a result of change in the time and/or place of
delivery, etc., due to the reason not attributable to the Company, the
Company shall deem that the order is cancelled.

At or later than 10 p.m. of the second day prior to the departure date 100% of the total order amount
(per flight)
(including the consumption taxes)
At or later than 10 p.m. of the day three days prior to the
departure date, but prior to 10 p.m. of the second day prior to the
departure date
50% of the total order amount
(per flight)
(including the consumption taxes)
Prior to 10 p.m. of the day three days prior to the departure date 25% of the total order amount
(per flight)
(including the consumption taxes)
(6) Payment

The payment of the price of the Subject Products and the above
handling charges and overtime charges, etc. (if any) shall be made by
using credit card acceptable to the Company, or, if so agreed by
transfer to the bank account designated by the Company (bank transfer
charges shall be borne by you).

3. Disclaimer

(1) Upon placement of order
  • 1. If it is impossible to procure the Subject Product you wish
    due to lack of stock or due to the season, etc., the Company is allowed
    not to accept your order.
  • 2. If it becomes impossible for the Company to arrange certain
    Subject Product for various reasons after acceptance of your order, the
    Company is allowed to replace the relevant Subject Product with any
    other Subject Product, or give up the arrangement thereof at its sole
    discretion, and to deliver only the Subject Products available to the
    Company.
(2) Upon delivery
  • 1. The Company shall not be responsible in the case of delay or
    failure of delivery of Subject Products due to force majeure, such as
    the weather, acts of God, power failure, disputes, accidents upon
    delivery or system failure, change in time or place of delivery, or for
    any other reason not attributable to the Company, or if it is otherwise
    impossible to provide the Service due to unforeseeable circumstances.
  • 2. The Company shall deliver Subject Products prior to their
    expiration time (i.e., the time by which the Subject Products shall be
    consumed) and in a manner as designated by suppliers or in cold boxes
    with refrigerants, however, can not guarantee the condition or quality
    of Subject Product after delivery.
  • 3. Condition or quality of Subject Product after delivery can
    not be guaranteed. If you do not consume the Subject Product before the
    expiration time, you are requested to make your own judgment at your own
    responsibility. The Company shall be discharged from any and all
    damages arising therefrom.
(3) Product liability, etc.
  • 1. The Company procures the Subject Products you ordered from
    restaurants, etc., and delivers them to you. The Company shall not be
    responsible for any problem in the Subject Products which relates to the
    materials and manufacturing (cooking) process of the Subject Products.
  • 2. Although the Company makes efforts to ensure accuracy of the
    explanations and the picture images of Subject Products on this website,
    this cannot be a guarantee that there is no fault in the accuracy,
    completeness and recency thereof. Furthermore, the Company is not
    responsible for the explanations and picture images of Subject Products
    on the websites linked to this website. If there is any discrepancy
    between the actual status and explanation, picture images, etc. in this
    website or liked website, the actual status shall supersede.
(4) Others
  • 1. Even in case the Service is ceased or suspended in its
    entirety or in part due to any reason not attributable to the Company,
    including, without limitation, force majeure such as acts of God, power
    failure, trouble or emergency maintenance of telecommunication circuit
    or internet connection, default by telecommunications carriers, or,
    trouble, emergency maintenance, failure, trouble or malfunction of
    servers or software, the Company shall not be liable for any of your
    damages as a result thereof.
  • 2. If you caused any damage to the Company due to violation of
    these terms and conditions, or through illegal acts, the Company shall
    cancel your membership registration and claim against you for any damage
    incurred.
  • 3. When you move to another website from this website through
    links and banners, the Company shall not in any way be responsible for
    the information and service, etc., which is provided through such
    websites you have moved to.

4. Acts Prohibited to Customers

You are prohibited from taking any of the following actions upon use of this website:

  • (1) to transmit or to enter information or otherwise use the Service by spoofing;
  • (2) to use the Service in a manner other than that approved by the Company;
  • (3) to use this website for any purposes other than the use of the Service;
  • (4) to make alterations to this website without permission;
  • (5) to transmit destructive computer programs, etc., and to transmit spam mails, chain letters, junk mails, etc.;
  • (6) to infringe on, or to conduct any act which is likely to
    infringe on copyright, trademark right or any other intellectual
    property right of the Company or any third party;
  • (7) to conduct any act which is likely to defame, slander, dishonor, violate privacy of the Company or any third party;
  • (8) to disclose to the public any information, articles or graphics, etc., which are against public policy;
  • (9) to intentionally register false information of yourself or
    any third party such as names, addresses, telephone numbers or e-mail
    addresses;
  • (10) to conduct any act which is a nuisance to the Company or any third party, and
  • (11) to conduct any other act which violates or is likely to
    violate laws and regulations, public policy or these terms and
    conditions.

5. Copyright

  • (1) The copyright of the contents of this website (including all
    structures, designs, graphics such as illustrations and photographs,
    and articles, etc.) (including the rights prescribed in Articles 27 and
    28 of the Copyright Act of Japan; hereinafter the same) shall belong to
    the Company. Unauthorized reproduction or redistribution of the
    contents of this website constitutes infringement of copyright.
  • (2) The copyright to postings or any other work posted on this
    website shall belong to the Company. You shall not by any means
    exercise any moral right of the author of the works you posted on this
    website.

6. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in
accordance with the laws of Japan. Any and all disputes in connection
with the Service and these terms and conditions shall be submitted to
the exclusive jurisdiction of the Tokyo District Court as a court of
first instance.

[For customers who wish to establish a link to the website]

If you wish to establish a link to this website, please notify the
purpose of establishing the link and the URL of the website to be
linked to, etc., to the Company in advance, through “For Inquiries”.
Please establish links on the top page of this website, in principle.
In some cases, we may refuse your request for establishment of links.
In addition, please refrain from establishing links to any page which is
against public policy or which violates laws and regulations and
ordinances.

Established and enforced on September 1, 2013
Revised and enforced on December 10, 2015